Shipping policy

Shipping Policy

Effective Date: 06 August 2026

At HAVY, we are committed to delivering your skincare products safely and on time. Please read our Shipping Policy to understand how your orders are processed and delivered.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • You will receive an order confirmation and shipping notification via email, SMS, or WhatsApp once your order has been dispatched.

Shipping Time

Estimated delivery timelines are:

  • Andhra Pradesh & Telangana: 2–4 Business Days

  • Major Metro Cities: 3–6 Business Days

  • Other Locations Across India: 4–8 Business Days

  • Remote Areas: Delivery may take additional time depending on courier availability.

Delivery timelines are estimates and may vary due to unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping may be offered on eligible orders during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp.

You can track your shipment using the tracking link provided or through the Track Order page on our website.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier partner delays

  • Incorrect or incomplete delivery address

  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

Delivery Address

Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order.

HAVY is not responsible for delays or failed deliveries caused by incorrect customer information.

Failed Delivery Attempts

Our courier partners may attempt delivery more than once.

If delivery cannot be completed after multiple attempts, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

Damaged or Missing Orders

If you receive:

  • A damaged package

  • An incorrect product

  • A missing item

Please contact us within 48 hours of delivery with your Order ID and clear photos or videos of the package and product.

Our support team will review your request and provide an appropriate resolution.

Cash on Delivery (COD)

Cash on Delivery is available for eligible PIN codes only.

HAVY reserves the right to disable COD for certain locations or orders based on operational requirements.

International Shipping

Currently, HAVY ships only within India.

We will update our customers if international shipping becomes available in the future.

Contact Us

For any shipping-related questions or assistance, please contact us:

HAVY Customer Support

📞 +91 80747 09926
📍 Tadepalligudem, Andhra Pradesh, India

We appreciate your trust in HAVY and are committed to delivering your skincare essentials with care.